FAQ

In order to make an exchange on our service, registration is optional.
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No. A completed transaction cannot be cancelled.

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Upon completion of the registration process, a confirmation code will be sent to the e-mail address you specified during the registration process. If this letter is lost or not delivered, follow the instructions below:

  1. First of all, check your Spam folder. Most often, this is where most of these letters end up.
  2. If you still can't find the email with the code, go to the Password Recovery page and enter the email address you used when registering your account. After that, a confirmation email will be sent to your address again.

If after all these steps you still do not receive /confirm/iation, contact support to solve this problem.

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Your application status may be tracked in the section “Transaction List“ in user anel. Also, if the application status changes, you will be notified by the e-mail indicated on the creation of Account.

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Your cumulative transaction amount will be calculated by system, and your account will be upgraded for grades automatically. Afterwards the discount rate will be calculated in your orders automatically.

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